GRND Coffee Returns | GRND Coffee

Returns

We do not accept returns or exchanges on our coffee, as all of our coffee is roasted to order for peak freshness. Due to its perishable nature and food regulations, coffee cannot be returned for credit or refund.

We only accept returns for unused items in the original packaging; exchanges are not available, such as apparel and mugs. Please note that returns will only be accepted if the items are unused and in the original packaging. We cannot accept returns on used merchandise. Be sure to return all merchandise (excluding coffee) within 30 days of the purchase date for store credit or a refund. Exchanges are not available. Original shipping fees will be deducted from the credit or refund.

The customer is responsible for all return shipping fees.

Special edition coffee, gift boxes, and custom products (including specific grind preferences) CANNOT be returned.

Pre-ordered items are non-returnable and not eligible for a refund or exchange.

Lost Shipments

If a shipment has been lost by the carrier (i.e. USPS, UPS, Fedex, DHL,...) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the customer and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and we will not reship free of charge.